D A R N E L L

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Trusted IT support and telecoms across the North West for over 30 years. Family-run, straightforward, and always on hand when you need us.

IT Support

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North West IT Specialists Since 1994

Reliable IT Support for Growing Businesses

Trusted by 79 businesses, supporting over 1,000 people. Family-run IT support,
cybersecurity, backup & recovery and VoIP across the North West for 30+ years.

Our Services Call 01200 405013
David and Philip Darnell
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30+

Years of Service

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ABOUT DARNELL ITS

Straightforward, Honest IT Support For Real Businesses

Darnell IT Solutions has been providing reliable IT support across the North West for over 30 years. What began as a small, hands‑on service has grown into a trusted, family‑run business supporting organisations of all sizes.

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Fast Response Times

Quick to respond, quick to resolve — remote or on‑site.

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Long‑term Partners

Many of our clients have stayed with us for 15–20 years.

Philip Darnell
Philip Darnell

Managing Director

Trusted by 79 businesses across the North West
Finch Aggregates
Soyang Europe
Rosslee Construction
Stuart Taylor International
Broden Lloyd
Jovero (a Soyang Europe business)
Our Services

Everything Your Business
Needs to Run Smoothly

Managed IT

Managed IT Services

24/7 monitoring, proactive maintenance and a dedicated point of contact for all your IT needs.

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Cybersecurity

Cybersecurity & Compliance

Cyber Essentials, EDR, password management and security awareness training for your team.

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Backup & Recovery

Backup & Disaster Recovery

15‑minute backups, 180 days of retention, and recovery in minutes when it matters most.

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VoIP & Communications

VoIP & Communications

Hosted phone systems, broadband and business mobile from a single trusted provider.

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Need help finding the right fit for your business? View All Services
Why Choose Us

Three Decades Looking After
North West Businesses

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30+

Years of Experience

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79+

Businesses Supported

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1000+

People Looked After

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15+

Years — Avg Client

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Happy Clients

Real Words From Real Businesses

“Darnell IT Solutions have looked after the IT side of our business for nearly 20 years. They are an excellent company to deal with and would highly recommend them.”

Finch Aggregates Ltd
Long‑term client
Happy Clients

Real Words From Real Businesses

“Lifesavers as always! Very quick response and a very reliable team. Really helpful and personal service — they are also quick to respond to issues.”

Alison — S Dawes Weaving
Manufacturing
Happy Clients

Real Words From Real Businesses

“Darnell I T Solutions have been providing installation and support to our company for over 10 years. They are professional, efficient, and knowledgeable and provide a first class service. I would not hesitate to recommend them.”

Rufus Carr Ltd
Long‑term client
Happy Clients

Real Words From Real Businesses

“Darnell ITS have provided and looked after our PCs for over 15 years. Great efficient service.”

Rosslee Construction
Construction
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The Team

A Family Business You Can Reach

Meet the Team
Managing Director

David Darnell

Founder & longest‑serving member
of the team.

Managing Director

Philip Darnell

Your go‑to person for IT strategy
and business growth.

Technical Support

Jack Capstick

On hand for fast, friendly
day‑to‑day support.

Office Administrator

Sarah Darnell

Keeping everything running
smoothly behind the scenes.

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IT support
Common Questions

Helpful Answers Before
You Get in Touch

We’re based in Whalley near Clitheroe and primarily support businesses across Lancashire and the wider North West. Most issues are resolved remotely, and we travel on‑site when needed.
Most support requests get a response within minutes during working hours. Critical issues are prioritised, and our managed support clients have proactive monitoring around the clock.
Our agreements are flexible and tailored to the size of your business. Many of our clients have stayed with us for 15–20 years — not because they’re locked in, but because the service works for them.
Yes — we provide hosted VoIP phone systems, business broadband (ADSL, FTTC, FTTP, leased lines) and business mobile contracts. One trusted provider for everything.
From the Blog

IT Insights & Practical Advice

Transform Microsoft Teams
Into a Productivity Powerhouse

The latest feature update in Teams brings a central notifications hub to keep things more organised — here’s what your business should know.

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Protect Your Business From
Email Compromise (BEC)

Your business relies on emails every day — that’s exactly why scammers target them. Here’s what you need to know.

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Beware of Fake “Support
Calls” — Ransomware Scams

Would your employees give an unknown caller access to your business devices? Here’s what to watch for.

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Phil Darnell

Book a Chat With Phil —
Your Go‑to for IT Growth

Get in Touch